It’s also where you can find out about your privacy rights – the things you can ask us to do with your information.
Why we collect/hold your data…
Here we are going to explain why we collect and hold your data.
In short, we normally either use it because we have to send you a quote for your kitchen, and hopefully where to send your order.
And of course, we’ll only ever use your data legally.
We won’t send you emails unless it relates to an enquiry/ order you have made, and you won’t be added to any mailing lists. You can of course choose to follow us on Facebook, Instagram etc where we will keep clients updated with the latest trends/ product developments.
We should also mention that there are certain details (like your name, address and telephone number) that we need from you before you can do things like provide a design or order goods. Without that information, we won’t be able to go ahead.
So, what do we mean by ‘data’?
The list below gives you an idea of the sort of information we might have in our records:
Information about your identity – your first and last names and address.
Your contact details – which also includes your delivery and billing addresses as well as your email address and telephone numbers.
The details of your bank account if for some reason we have to process a refund. Your credit and debit card details should you choose to make a payment in this manner.
Information about the things you’ve bought from us and how you paid for them.
And CCTV images of you – which we use for security purposes in our carpark or to demonstrate the “smart technology” in our showroom.
How we collect it
One of the ways we access data is directly from you. You might fill in the enquiry form from your website, get in touch with us by email, phone or post or your details may be passed from someone who has recommended us to you (friends and family) or by a third party website such as Kitchenfindr.
And what we use it for
To register you as our customer
To put through your order and deliver it to you
To keep a record of your purchases so we can process any warranty/ guarantee issues promptly.
We only use your data in ways that the law allows us to.
Most of the time we use it because we need to as part of our contract with you (every time you buy something from us, we enter into a ‘contract’); or because we have a legitimate interest which isn’t overridden by your rights; or because it’s our legal obligation.
Who we’ll share it with (and why)
We will not pass your information on to anyone without a valid reason relating to your order. But we will share it with a select group of people – and with good reason.
Most of the time, we’ll pass it on to the companies we work with to get our jobs done. Such as when we use our logistics company to deliver your order.
How we keep your data safe
It means a lot to us to keep your information safe. So, we do everything we can to make sure that it won’t be lost; used or looked at without permission; changed; or passed on. We’ve also done our best to make sure that we don’t get hacked and your information stolen, and if that did happen and it posed a risk to you, we’d let you know.
And how long we’ll hold on to it for
We’ll only keep your data for as long as we need to. But, that said, we have to hold on to certain things – like your name, contact information and some bank details, and data on the things you’ve bought from us for six years after you gave them to us – because we legally have to.
Otherwise, the amount of time we’ll keep hold of it for depends on what type of data it is. If it’s something that’s sensitive (like your bank details) or if we know a lot about you, we’ll delete it sooner. You can find out more about how long we keep personal data for by getting in touch with us.
You can also find details on what you can ask us to do with your data in the ‘Your legal rights’ section below.
Your legal rights
You can ask us to:
Show you the information we have about you
Delete or stop using it, or change the way we use it
We’ll also need you to send us proof of your identity before we can go ahead – we wouldn’t want to pass your information on to the wrong person.
We’ll do what you’ve asked us to as quickly as we can – usually within a month – but sometimes things can take a bit longer. We’ll always keep you up to date though.